11f999 Terms & Conditions

📌 1. Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" means the 11f999 website, mobile web interface, and all associated digital services accessible at 11f999.bet.
• "We", "Us", "Our" refers to 11f999 and its operating entity.
• "You", "User", "Player" refers to any individual who accesses, registers on, or uses the 11f999 platform.
• "Account" means a registered user account created on the 11f999 platform.
• "Services" means all casino games, sports betting markets, crash games, live dealer tables, and any other features offered through the platform.
• "Funds" means any real money deposited into or held within a user's 11f999 account balance.
• "Bonus" means any promotional credit, free bet, free spin, cashback, or other incentive offered to users at 11f999's discretion.
• "Responsible Gaming Tools" means the deposit limits, session timers, and self-exclusion features available within user account settings.

✅ 2. Eligibility and Account Registration

To use the 11f999 platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times during your use of the services:

• You must be at least 21 years of age. This requirement is absolute and non-negotiable.
• You must be accessing the platform from a jurisdiction where online gambling is not explicitly prohibited under the laws applicable to you personally.
• You must not be a self-excluded player, either through 11f999's own self-exclusion programme or through any third-party responsible gaming scheme that covers this platform.
• You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
• You must not be acting on behalf of, or in the interests of, any third party when placing bets or playing games on this platform.

When registering an account, you agree to provide accurate, complete, and truthful information. You are solely responsible for maintaining the accuracy of your registration details. 11f999 reserves the right to close any account found to have been created using false, misleading, or incomplete information.

Each individual may hold only one (1) registered account on the 11f999 platform. The creation of duplicate or multiple accounts by a single individual is strictly prohibited and may result in the immediate closure of all associated accounts and the forfeiture of any balances held within them.

🔐 3. Account Security and Responsibility

You are solely responsible for maintaining the security and confidentiality of your account login credentials, including your username and password. 11f999 will not be liable for any losses arising from unauthorised access to your account that results from your failure to keep your credentials secure.

• You must not share your account credentials with any third party under any circumstances.
• You must not allow any other person to access or use your account.
• You must notify 11f999 support immediately if you suspect that your account has been compromised or accessed without your authorisation.
• 11f999 reserves the right to lock an account temporarily if suspicious activity is detected, pending verification by the account holder.

All transactions and bets placed from a registered account are deemed to have been placed by the account holder. 11f999 accepts no liability for losses arising from the authorised or unauthorised use of an account by a third party.

💳 4. Deposits, Withdrawals, and Payment Methods

11f999 supports deposits and withdrawals via a range of local Bangladeshi payment methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Payment method availability may change from time to time without prior notice.

The following conditions apply to all financial transactions on the platform:

• All deposits must originate from a payment method registered in the account holder's own name. Third-party deposits are not permitted.
• The minimum deposit amount is ৳100 unless otherwise stated for a specific payment method or promotion.
• Withdrawal requests will be processed to the same payment method used for the most recent deposit, subject to verification requirements.
• 11f999 reserves the right to carry out identity and source-of-funds verification before processing any withdrawal request. You may be required to provide supporting documentation including government-issued photo identification and proof of ownership of the payment method used.
• Processing times for withdrawals vary by payment method. bKash, Nagad, and Rocket withdrawals are typically processed within one (1) business day. Bank transfer withdrawals may take up to three (3) business days.
• 11f999 is not responsible for delays caused by third-party payment processors or banking institutions.
• Any funds deposited into a 11f999 account for the purpose of gambling are non-refundable once wagering activity has commenced, except in cases of verified platform error.

🎁 5 . Bonuses and Promotions

11f999 offers bonuses and promotional incentives to both new and existing players at its sole discretion. All bonuses are subject to the specific terms communicated at the time of the offer, as well as these general Terms & Conditions. Where a conflict exists between a specific promotion's terms and these general terms, the specific promotion's terms shall take precedence.

• Bonuses are awarded in promotional credit and must be wagered in accordance with the applicable wagering requirements before any associated winnings can be withdrawn as real funds.
• Wagering requirements, eligible games, minimum odds, time limits, and maximum bet sizes applicable to each bonus will be communicated clearly at the point of the offer.
• 11f999 reserves the right to withdraw, modify, or cancel any bonus at any time if it reasonably suspects that a user is exploiting a promotional offer in bad faith, including through the use of multiple accounts, arbitrage betting, or any other form of bonus abuse.
• Bonuses may not be transferred between accounts and have no cash equivalent unless explicitly stated.
• Bonuses awarded to a player are personal to that player and may not be shared, sold, or assigned.
• 11f999 may set minimum deposit thresholds, country or payment method restrictions, and time-based limits on any promotional offer at its discretion.

🎮 6. Game Rules and Betting Conduct

All games and betting markets available on the 11f999 platform operate according to their individual game rules, which are accessible within each game or market. By participating in any game or placing any bet, you confirm that you have read and understood the applicable rules.

• All bets are final once confirmed. 11f999 does not accept requests to cancel or amend a bet after it has been placed and accepted by the system, except in the case of a verified platform error.
• 11f999 reserves the right to void any bet that was placed in error, at incorrect odds due to a technical fault, or under circumstances that constitute a clear and obvious error on the part of the platform.
• In the event of a disputed game outcome or bet settlement, the decision of 11f999's technical and trading teams is final, subject to the formal dispute resolution process described in these terms.
• The use of automated betting tools, bots, scripts, or any software designed to gain an unfair advantage over other players or the platform itself is strictly prohibited and will result in immediate account suspension.
• Collusion between players in live dealer games or tournaments is prohibited. Any evidence of collusion will result in the voiding of affected bets and the suspension of the accounts involved.
• Sports betting markets are subject to minimum and maximum stake limits, which may vary by event and market type. These limits are displayed within the bet slip prior to confirmation.

11f999 uses certified random number generation (RNG) technology for all applicable casino games. Game fairness is independently verified. The outcomes of RNG-based games are not influenced by 11f999, its staff, or any third party.

🛡️ 7. Responsible Gaming

11f999 is committed to promoting responsible gaming. We provide a range of tools to help players manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are accessible directly from the account settings panel.

• Players who wish to set a deposit limit may do so at any time from within their account settings. Increases to deposit limits are subject to a mandatory 24-hour cooling-off period before taking effect. Reductions take effect immediately.
• Players who wish to take a temporary break from gambling may activate a cooling-off period of between 24 hours and 30 days. During a cooling-off period, the player's account will be restricted from placing bets or making deposits.
• Players who wish to permanently exclude themselves from the platform may request self-exclusion by contacting 11f999 support. Self-exclusion is irreversible for a minimum period of six (6) months.
• 11f999 will not send marketing communications to players who are on a self-exclusion list.

If you believe your gambling is becoming a problem, we strongly encourage you to make use of these tools immediately and to contact our support team for further assistance. Additional guidance is available on our Responsible Gaming page.

🚫 8. Prohibited Activities

The following activities are strictly prohibited on the 11f999 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of funds, and referral to the relevant authorities where appropriate:

• Creating or operating multiple accounts, including through the use of different names, email addresses, or payment methods.
• Using the platform for money laundering, fraud, or any other criminal or illegal purpose.
• Depositing funds obtained through illegal means or from payment methods belonging to a third party.
• Attempting to exploit technical errors, glitches, or vulnerabilities in the platform's software.
• Using VPN, proxy, or other IP-masking technologies to circumvent geographic or account restrictions.
• Threatening, harassing, or abusing 11f999 staff or other platform users through any communication channel.
• Sharing, publishing, or distributing any proprietary content from the 11f999 platform without prior written consent.
• Placing bets with insider knowledge of the outcome of a sporting event or acting in concert with individuals who possess such knowledge.

⚖️ 9. Limitation of Liability

To the fullest extent permitted by applicable law, 11f999 and its officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the platform or its services.

• 11f999 does not guarantee uninterrupted or error-free access to the platform. Scheduled and unscheduled maintenance windows may result in temporary unavailability of some or all services.
• 11f999 is not liable for losses arising from network outages, device failures, or internet connectivity issues that are beyond its reasonable control.
• 11f999 is not responsible for any tax obligations that may arise from your gambling winnings. You are solely responsible for declaring and paying any applicable taxes in your jurisdiction.
• The total liability of 11f999 to any user, in connection with any claim arising from these terms or the use of the platform, shall not exceed the amount held in that user's account at the time the claim arises.

🔄 10. Account Closure and Termination

Either party may close or terminate a 11f999 account in accordance with the following provisions:

• Closure by the User: You may request the closure of your account at any time by contacting 11f999 customer support. Any remaining balance will be returned to your registered payment method after all pending wagering requirements have been cleared, subject to identity verification.
• Suspension by 11f999: 11f999 may suspend your account immediately and without prior notice if it has reasonable grounds to suspect a breach of these terms, fraudulent activity, or any other conduct that puts the platform or other users at risk.
• Termination by 11f999: 11f999 reserves the right to permanently close any account at its discretion. In such cases, any legitimate real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to the account holder after completing the necessary verification process.
• Upon closure or termination, your right to access the platform and use its services ceases immediately. Any outstanding bets placed prior to closure will be settled in accordance with their applicable rules.

📝 11. Amendments to These Terms

11f999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date displayed at the top of this page. It is your responsibility to review these terms periodically.

Your continued use of the 11f999 platform following the publication of any amended terms constitutes your acceptance of those changes. If you do not agree with the updated terms, you must discontinue your use of the platform and may request account closure as described in Section 10.

📬 12. Disputes and Contact

If you have a dispute, complaint, or query regarding any aspect of the 11f999 platform or these Terms & Conditions, please contact our customer support team in the first instance. We aim to resolve all complaints within five (5) business days of receipt.

You may reach 11f999 support via the live chat feature within the platform, or by emailing us at: [email protected] (plain text — not a clickable link). Please note that all formal dispute correspondence must be submitted in English to ensure accurate processing.

These Terms & Conditions and any dispute arising from them shall be governed by and construed in accordance with the general principles of international online gaming practice. 11f999 makes no representations that the services are appropriate or available for use in any specific jurisdiction.