11f999 Privacy Policy

📋 1. Who We Are and How to Contact Us

11f999 operates an online casino and sports betting platform accessible at 11f999.bet, serving players across Bangladesh. We are the data controller responsible for the personal information collected through this platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our data protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 10 business days.
• Language: All formal privacy correspondence should be submitted in English.

📥 2. What Personal Data We Collect

The personal data we collect from you falls into the following categories, depending on how you interact with the 11f999 platform:

Registration and Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number registered in Bangladesh
• Residential address
• Username and hashed account password

Identity Verification Data

• Government-issued photo identification (National ID Card, Passport, or Driving Licence)
• Proof of address documents where required
• Selfie or liveness check images used to match submitted identity documents

Financial and Transaction Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals
• Bank account details where bank transfer is used
• Deposit amounts, withdrawal amounts, and transaction timestamps
• Source-of-funds information where required for enhanced due diligence

Usage and Technical Data

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser type
• Pages visited, features used, session duration, and click-path data
• Game history, betting history, and in-platform activity logs
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)

Communications Data

• Content and metadata of live chat conversations with 11f999 support
• Email correspondence sent to or received from 11f999 support addresses
• Records of promotional communications sent to you and whether you opened or engaged with them

🎯 3. Why We Collect Your Data and How We Use It

11f999 collects and processes personal data only for specific, legitimate purposes. We do not collect data speculatively or retain it beyond its useful purpose. The primary reasons we process your personal data are as follows:

• Account creation and management: To register your account, verify your identity, and enable you to access the platform's services.
• Age verification: To confirm that all users are at least 21 years old before they are permitted to deposit funds or place bets. This is a non-negotiable legal and ethical obligation.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banking channels.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other forms of platform abuse.
• Regulatory compliance: To maintain records required for compliance with applicable legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible gaming: To monitor player activity for signs of problem gambling, enforce deposit limits and self-exclusion settings, and ensure that responsible gaming tools function as intended.
• Customer support: To respond to enquiries, resolve disputes, and deliver effective assistance through our support team.
• Platform improvement: To analyse aggregated usage data in order to improve the performance, reliability, and user experience of the 11f999 platform.
• Marketing communications: To send you promotional offers, bonuses, and platform news where you have opted in to receive such communications. You may withdraw this consent at any time.

🤝 4. Sharing Your Data with Third Parties

11f999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partnered Bangladeshi banks to process your deposits and withdrawals securely.
• Identity verification providers: We use trusted third-party KYC service providers to verify identity documents. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.
• Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their games. They do not receive your full personal profile.
• IT and infrastructure providers: Our hosting, cloud storage, and cybersecurity partners process data on our behalf under strict data processing agreements that bind them to confidentiality and security standards equivalent to our own.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, government bodies, or courts where required to do so by applicable law, a court order, or a legitimate regulatory request. We will notify you of such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 11f999's business, your personal data may be transferred to the acquiring entity. We will notify you in advance of any such transfer and of any changes to data handling practices that result from it.

All third parties with whom we share personal data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards.

🍪 5. Cookies and Tracking Technologies

11f999 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse usage patterns. The categories of cookies we use are as follows:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. They cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about how users navigate the platform, which pages are visited most frequently, and where users encounter errors. This data is used exclusively to improve the platform's performance and usability.
• Marketing cookies: Used to track whether you arrived at 11f999 via a promotional link and to measure the effectiveness of our campaigns. These cookies are only set where you have given consent.

You may manage or disable non-essential cookies through your device's browser settings at any time. Please note that disabling essential cookies will impair your ability to use the 11f999 platform.

🔐 6. How We Protect Your Data

The security of your personal data is a top priority at 11f999. We implement a layered approach to data protection that includes both technical and organisational safeguards:

• SSL/TLS encryption: All data transmitted between your device and the 11f999 platform is encrypted using industry-standard SSL/TLS protocols. This prevents interception of your data during transit.
• Password hashing: Account passwords are stored as one-way cryptographic hashes. 11f999 staff cannot retrieve your plain-text password under any circumstances.
• Access controls: Access to personal data within 11f999 is strictly limited to staff members who require it to perform their duties. All internal access is logged and audited regularly.
• Secure payment channels: Financial transactions are processed through PCI-DSS-compliant payment gateways. We do not store full card numbers or full mobile wallet credentials on our servers.
• Regular security assessments: Our platform undergoes periodic security reviews and vulnerability testing to identify and address potential weaknesses before they can be exploited.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights, we will notify you promptly in accordance with our obligations.

🗓️ 7. How Long We Retain Your Data

11f999 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Our general retention practices are as follows:

• Active account data: Retained for the full duration of your account's existence and for a minimum of five (5) years following account closure, to meet AML and KYC record-keeping requirements.
• Transaction records: Retained for a minimum of seven (7) years from the date of the transaction, in compliance with financial record-keeping standards.
• Support and communications records: Retained for up to three (3) years from the date of the interaction.
• Marketing preference data: Retained until you withdraw your consent to receive marketing communications or request deletion.
• Self-exclusion records: Retained indefinitely to prevent a self-excluded player from re-registering under a different identity during any active exclusion period.

When personal data is no longer required and no legal obligation mandates its retention, we will securely delete or anonymise it.

✋ 8. Your Rights Over Your Personal Data

As a user of the 11f999 platform, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this within 10 business days of receiving a verified request.
• Right to rectification: If any of the personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to our legal retention obligations — we may not be able to delete all data immediately if we are legally required to retain it.
• Right to restrict processing: In certain circumstances, you may request that we limit the way we use your personal data while a dispute or complaint is being resolved.
• Right to data portability: You may request a machine-readable copy of personal data that you have provided to us, so that it can be transferred to another service provider if you wish.
• Right to withdraw consent: Where our processing of your data is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing that is based on our legitimate interests, including profiling carried out for direct marketing purposes.

We will not discriminate against you or restrict your access to the platform as a result of your exercising any of these rights.

👶 9. Children and Underage Users

The 11f999 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by an underage individual, we will delete that data immediately and close the associated account.

Parents and guardians who believe that a minor may have accessed or registered on the 11f999 platform are encouraged to contact us immediately at [email protected] so that we can take prompt action.

🔄 10. Changes to This Privacy Policy

11f999 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date shown at the top of this page. We may also notify you of significant changes through a platform notification or email if the changes materially affect your rights.

Your continued use of the 11f999 platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any update, you may close your account by contacting support.